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FAQs
Got questions about our services, compliance, or maintenance programs? We’ve gathered answers to the most common queries from facility managers and asset owners across Australia.
How does HiFlow ensure compliance and safety?
Through our HITRAC online asset management system, clients can access real-time compliance data, certification records, and service reporting. This gives full transparency across every asset and site.
How fast can HiFlow respond to service requests?
We guarantee a one-hour response time to all call-outs in major cities and just 30 minutes in CBD areas. This ensures critical systems are restored without delay.
Can I request a custom report or compliance statement?
Yes. Through the HITRAC platform or your dedicated Account Manager, you can request tailored reports covering asset performance, service schedules, and compliance status. Reports are updated in real time, giving full visibility of maintenance history and certifications across every site.
What services does HiFlow provide?
HiFlow delivers integrated building services across HVAC, electrical, refrigeration, and fire protection. Our teams handle installation, maintenance, compliance, and energy-efficient upgrades for commercial, industrial, and healthcare clients.
Can HiFlow work on live, operational sites?
Absolutely. Our teams are trained to deliver works in critical environments (including hospitals, airports, and data centres), while maintaining full operational continuity and compliance with safety regulations.
