Privacy Policy

Last updated: 5th November 2025

Welcome to HIFLOW (the “Website”, “we”, “us”, or “our”).
Your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your information when you visit or interact with our website https://www.hiflow.com.au/.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our website immediately.

1. Information We Collect

We collect both personal and non-personal information to help us provide and improve our services.

a. Personal Information

We may collect personal details that you voluntarily provide when you:

• Fill out a contact or inquiry form

• Subscribe to our newsletter

• Request a quote or service

• Communicate with us directly

This information may include:

• Full name

• Email address

• Phone number

• Company name (if applicable)

• Any other information you choose to share

b. Non-Personal Information

When you visit our website, we automatically collect certain data, such as:

• Browser type and version

• Device type and operating system

• IP address

• Referring website

• Pages you visit and time spent on them

This helps us understand user behavior and improve site performance.

2. How We Use Your Information

We use collected information for the following purposes:

• To respond to inquiries and provide customer support

• To personalize user experience and improve our website

• To send updates, newsletters, or marketing communications (only if you consent)

• To analyze website performance and usage trends

• To maintain security and prevent fraudulent activity

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience.
Cookies are small files stored on your device that help us remember preferences and understand website usage.

You can disable cookies through your browser settings, but some parts of the website may not function properly without them.

4. Third-Party Services

We may use third-party services, such as:

• Analytics tools (e.g., Google Analytics) – to track and analyze website traffic

• Email marketing services – to send newsletters and updates

• Social media plugins – for sharing content

These third parties may collect information according to their own privacy policies. We encourage you to review those separately.

5. Data Security

We implement reasonable administrative and technical measures to protect your information from unauthorized access, alteration, or disclosure.
However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal data

• Withdraw consent to data processing at any time

To exercise these rights, please contact us using the information below.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us through our website’s contact form or by emailing us at:

Phone: 1300 009 551